This course explores the fundamental considerations that are needed to effectively deal with conflict
By the end of the course, the learner will be able to:
Describe the factors that increase the likelihood of a conflict occurringList appropriate methods for avoiding or dealing with a conflict situationDescribe how to effectively use negotiation tactics when in a conflict situation7 lessons - 14 review quizes - 2 summative assessments - 3.7 hours Duration
DWC L1 - Course Overview
DWC L2 - An introduction to conflict
DWC L2 - RQ1
DWC L2 - RQ2
DWC L3 - Why conflict occurs
DWC L3 - RQ1
DWC L3 - RQ2
DWC L4 - Recognising emotions
DWC L4 - RQ1
DWC L4 RQ2 - Recognising emotions
DWC L5 - Diffusing situations
DWC L5 RQ1 - Diffusing situations
DWC L5 RQ2 - Diffusing situations
DWC L6 - Active listening
DWC L6 RQ1 - Active listening
DWC L6 RQ2 - Active listening
DWC L7 - Mirroring
DWC L7 RQ1 - Mirroring
DWC L7 RQ2 - Mirroring
DWC L8 - Labelling
DWC L8 RQ1 - Labelling
DWC L8 RQ2 - Labelling
DWC L9 - Negotiating solutions
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DWC - Summative Assessment 1
DWC - Summative Assessment 2