By the end of the course, the learner will be able to:

• Detail how great leaders can apply appropriate levels of challenge and support, at different times
• Describe the differences between leaders and managers
• Define the need for culture and describe the importance of knowing one’s audience
• Detail why one’s identity should be seen through their performance and the materials used
• Detail the need to distribute authority through teaching and delegation
• Define an outcome and state the importance of clear, measurable outcomes
• Define strategy, state the importance of strategy and list the principles for strategy design
• Define tactics and list both the principles and considerations of designing tactics
• Describe the ‘ask don’t tell’ model and state how to implement it
• Describe the ‘like, wished and how might we’ model and state how to implement the model
• Explain the importance of getting the hard work done first
• Explain the requirement to work smarter, not harder and detail the need for perseverance